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Terms and Conditions

Cancellations & Refunds

We're unable to offer refunds if you want to cancel your training course/qualification

Cancellations made less than 4 weeks before the course are liable for the full amount, or legal action will be taken

However, we recognise that in exceptional circumstances, such as a bereavement, we would wish to consider offering you a credit note at such a difficult time. These decisions are made at the discretion of our Customer Service Team and will only be considered if the bereavement relates to an immediate family member, for example a partner, child, parent or sibling. Should you be in the unfortunate situation of suffering such a bereavement in your immediate family, you should send a scanned copy of the death certificate to us via the contact us section of our website.

Although we are unable to offer a refund if you no longer wish to attend your original booking, you can change your booking to a future date. If you have purchased your course at a discounted price you will have to pay the difference to the full course price. Any re-bookings will incur an additional £100 re-booking fees

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:

  • A £100 re-booking fee will apply If you have purchased your course at a discounted price you will have to pay the difference to thefull course price.The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation

  • The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Course dates and venues

  • We reserves the right to alter course dates and venues without liability.
  • In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.
  • We do not reimburse travel or accommodation expenses. We are not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action
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