We're unable to offer refunds if you want to cancel your training course/qualification
Cancellations made less than 4 weeks before the course are liable for the full amount, or legal action will be taken
However, we recognise that in exceptional circumstances, such as a bereavement, we would wish to consider offering you a credit note at such a difficult time. These decisions are made at the discretion of our Customer Service Team and will only be considered if the bereavement relates to an immediate family member, for example a partner, child, parent or sibling. Should you be in the unfortunate situation of suffering such a bereavement in your immediate family, you should send a scanned copy of the death certificate to us via the contact us section of our website.
Although we are unable to offer a refund if you no longer wish to attend your original booking, you can change your booking to a future date. If you have purchased your course at a discounted price you will have to pay the difference to the full course price. Any re-bookings will incur an additional £100 re-booking fees
The following charges will apply if you wish to transfer your booking to a later course date:
A £100 re-booking fee will apply If you have purchased your course at a discounted price you will have to pay the difference to thefull course price.The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation